Which countries can offer fusion treatment?
We currently accept cases from the following countries: Austria, Belgium, France, Germany, Ireland, Italy, Spain, United Kingdom, Switzerland, and Netherlands.
fusion North America: We accept cases from the USA and Canada
What is included in the full fusion clinician package?
What treatment options do I have with fusion ?
How do I submit a case?
First, collect the case records:
To capture the patient’s initial model you may use: iTero® (Align), TRIOS® (3Shape), or CS 3500 (Carestream).
Confirm you have the patient’s initial high resolution photos and x-rays. The fusion process requires a standard set of facial and intraoral high resolution photos, a panoramic x-ray and a cephalometric x-ray. For best results, take photos and Panorex the same day as the 3D scan; however these records are acceptable if taken up to 4 weeks before or 2 weeks after the scan. Provide the most recent cephalogram; any date is acceptable. Please create a zip file to compress images. See instructions on creating a zip file.
The resolution and angle from which photos are taken are critical. See fusion protocol for photos.
When you are ready to submit a case, download the fusion prescription form and save it to your computer. Open the PDF file with Adobe Reader and complete.
When you are ready to submit a case, please select Start new fusion case on the Case Portal page. Complete all required information on the upload page, including uploading the prescription form and your patient’s records.
To complete a case order you will select the type of case you want to start and pay for this case.
Payment Options for US and Canada:
To complete a case order you will select the type of case you want to start and pay for this case using secure PayPal payment. See Secure payments by PayPal.
Payment Options for Europe:
You have two payment options:
Set Up PayPal Account
PayPal as a payment service provider ensures that your credit card data is protected, and the payment process is easy and familiar. If you do not have a PayPal account, please go to your regional website and create a new account.
Some helpful notes about using PayPal with the fusion website:
If you have any issues, please contact:
What needs to be submitted to start a case?
You will need to submit your digital scans, patient photos (8 standard views), panoramic & cephalometric x-rays and the completed prescription form.
Can I use my own brackets?
No. We provide the GC Orthodontics EXPERIENCE™ labial and lingual brackets with all fusion cases. Because of their quality and performance, we only utilize these brackets with fusion.
How am I able to view and approve my cases?
To review your setup model, you will receive a 3D PDF file that allows you to easily view the 3D model and markup the document with any changes needed.
Download Adobe Reader for free. We recommend that you use Adobe Reader XI or newer to view your fusion 3D PDF documents.
How does the Lingual Expert Review work?
We teamed up with expert lingual orthodontist (Adentics® clinicians in Europe), who are proficient in both labial and lingual orthodontics. These experts will review your cases and coordinate wire orders to ensure you are getting the best treatment possible for your patient.
How much assistance do I receive from the expert doctor?
The expert supports you at every step:
What options do I have for segmenting the indirect bonding trays
When do I rescan the patient after bonding?
Scan the patient after all brackets are bonded, either at the bonding appointment or after all sequential bonding has been applied.
Please note: The bracket gates/doors must be closed before you scan.
On the fusion case portal, select Upload with bracket scans for uploading your scan with brackets.
What if we are only able to bond one arch to start the treatment?
You can wait to scan the patient until both arches are bonded.
What if a wire breaks?
Request a replacement wire through our fusion Customer Care. You can contact us and ask for fusion technical support at:
Please note: Damage from pliers is the most common cause of wire breakage. Use Weingart or Bird Beak pliers to avoid fracturing custom wires.
What if a bracket breaks?
Contact your GC Orthodontics representative for replacement brackets. It is also a good idea to order a spare set to keep on hand.
Will rebonding a bracket affect the wire sequence?
Yes, you will need to rescan the teeth around the rebonded bracket and submit this scan to us. On the fusion case portal, select Resend Records option for uploading your rebond scan. Please explain using the note box on the upload page which bracket was rebonded.
When the patient’s bracket placement is updated, the expert orthodontist will order a new wire for your patient.
How soon will I receive my indirect bonding trays after I submit my fusion case?
We require approximately 4 weeks to fabricate the indirect bonding trays and ship them with the preformed lingual archwires (.012″ or .014″ round wires).
fusion North America:
We require approximately 3-4 weeks to fabricate the indirect bonding trays and ship them with the preformed lingual archwires (.012″ or .014″ round wires).
What is the lead time on the suresmile® wires?
Once you upload a scan taken after all brackets have been bonded, we will need approximately 6-7 weeks to process the setup, produce suresmile’s customized archwires and ship them to you.
fusion North America:
Once you upload a scan taken after all brackets have been bonded, we will need approximately 5-6 weeks to process the setup, produce suresmile’s customized archwires and ship them to you.
Europe: +49 (0)30 3080 6277 or 0800 181 6917* or firstname.lastname@example.org
North America: 1-855-501-7967 or email@example.com
*Toll free from landlines in Germany only.